Terms & Conditions

Terms & Conditions

Welcome to Blemza. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions apply to all visitors, users, and customers of Blemza. By using our website, you confirm that you accept these terms in full.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon posting on this page.


2. Products & Availability

All handbags, mini bags, and other products displayed on our website are subject to availability.

We strive to ensure that product descriptions, images, details, and prices are accurate. However, we do not guarantee that all information is completely error-free.

Please note:

  • Product colors may slightly vary due to lighting, photography, or screen display settings.

  • Minor variations in stitching, texture, or finishing may occur due to manufacturing processes.


3. Pricing & Payments

  • All prices are listed in PKR

  • Prices may change without prior notice

  • Full payment must be made at the time of purchase (unless Cash on Delivery is available)

  • We reserve the right to cancel any order due to pricing errors, suspected fraud, or unauthorized transactions

In the event of order cancellation after payment, a full refund will be processed accordingly.


4. Orders

Once you place an order, you will receive a confirmation email or message.

Blemza reserves the right to:

  • Cancel or refuse any order at our discretion

  • Limit quantities purchased per customer

  • Request additional information for order verification

If your order is canceled, you will be notified promptly and refunded where applicable.


5. Shipping & Delivery

Shipping and delivery timelines are outlined in our Shipping Policy.

While we work with reliable courier partners, Blemza is not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect details provided at checkout.


6. Returns & Exchanges

Returns and exchanges are handled according to our Shipping & Returns Policy.

Products must meet the conditions outlined in our policy to be eligible for return or exchange. Blemza reserves the right to refuse any return that does not comply with our stated policy.


7. Intellectual Property

All content on this website including images, product designs, logos, text, graphics, and branding is the property of Blemza.

Unauthorized use, reproduction, copying, or distribution of any content without written permission is strictly prohibited.


8. Limitation of Liability

Blemza shall not be held liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from misuse or improper handling of products

  • Website interruptions, technical errors, or temporary unavailability

Your use of our website and purchase of products is at your own risk.


9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.


10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Blemza
Email: blemzapk@gmail.com

Frequently Asked Questions

1. How can I place an order?

You can place your order directly through our website. Simply select your product, choose the required options, and proceed to checkout.

2. What payment methods do you accept?

At the moment, we only offer Cash on Delivery (COD) as a payment method.

3. How long does delivery take?

Orders are usually delivered within 03–05 working days depending on your location.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation message with tracking details.

5. Do you offer returns or exchanges?

Yes, we offer returns or exchanges according to our policy. Items must be unused and in original condition. Please check our Shipping & Returns page for full details.

6. Are all items eligible for return or exchange?

Returns and exchanges are accepted according to our policy. Items must be unused and in original condition.

7. What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with pictures. We will guide you and resolve the issue as soon as possible.

8. How do I choose the right size?

You can check our Size Guide page for detailed measurements. If you need help, feel free to contact us.

9. Can I cancel my order?

Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible.

10. How can I contact Blemtiq?

You can contact us through:

Email: blemtiq@gmail.com

WhatsApp/Phone: +92 3002929364