Shipping & Returns

At Blemza, we are committed to delivering your handbags and mini bags with care and ensuring a smooth, reliable shopping experience. Please review our shipping and return guidelines below.

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Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after confirmation.

• Orders are not processed on weekends or public holidays.

Once your order is confirmed, our team carefully prepares and inspects your bag to ensure it meets our quality standards before dispatch.

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Delivery Time

• Delivery typically takes 3–5 business days, depending on your location.

• Delivery times may vary during peak seasons or due to unforeseen courier delays.

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Shipping Charges

• Shipping charges are calculated at checkout (if applicable).
  OR

• We offer free shipping on orders above Rs. 3000.

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Order Tracking

Once your order has been shipped, you will receive a confirmation message or email with tracking details.

Please ensure that your shipping address and contact information are accurate. Blemza is not responsible for delays or failed deliveries due to incorrect details provided at checkout.

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Returns & Exchanges

Your satisfaction is important to us. If there is any issue with your purchase, we are here to assist you.

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Eligibility

Items are eligible for return or exchange if:

• A request is made within 2 days of delivery

• The item is unused and in original condition

• Original tags, packaging, and protective materials are intact

All returned bags will be inspected before approval.

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Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been used, worn, altered, or damaged after delivery

• Items returned without original packaging, tags, dust bags, or protective materials

• Requests made after the specified return window

We reserve the right to decline any return that does not meet the above conditions.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect bag, please contact us within 48 hours of delivery and share clear photos of the issue.

We will arrange a replacement or provide an appropriate solution as quickly as possible.

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Return Process

To request a return or exchange:

1. Contact us at +92 3002929364

2. Share your order number and reason for return

3. Our team will guide you through the next steps

Return shipping costs may be the customer’s responsibility unless the item received is faulty or incorrect.

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Refunds

• Refunds are processed after the returned item is received and inspected.

• Approved refunds will be issued via the original payment method.

• Processing may take 4–6 business days.

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Contact Us

For any questions or support, please contact:

Blemza
Email: blemzapk@gmail.com